Frecuently asked questions

Reservations can be made either through our website www.eesydrive.com or www.eesyauto.com, or by phone by calling 871 235 958. There is also the possibility of booking directly at our offices.

You can cancel your reservation by sending an email to hello@eesydrive.com

“Meet & Drive” is not an EESYAUTO physical office but a meeting point where an EESYAUTO or EESYDRIVE agent gives you your rental vehicle with the keys and the rental agreement.

At the time of vehicle collection, we will ask for your ID or passport, driver’s license and credit card. Please note that other types of bank cards, such as debit cards or prepaid cards, are not accepted.

In order to rent with EESYAUTO, the driver must present his credit card at the office. Debit cards, Maestro cards or prepaid cards are not accepted. Cash payments are also not allowed.

One-way rentals between branches owned by EESYAUTO within the same zip code are normally free. If you wish to make the delivery in a different place, additional costs may be applied which you can consult in our rental information. If you wish, EESYAUTO can go to pick up your vehicle at your hotel or at the desired place (additional cost to consult). It is forbidden to use ferries both in national territory and abroad.

There is the possibility of returning the vehicle after office opening hours. This possibility is specified in the office hours if possible.

The use of ferries is not allowed. EESYAUTO vehicles cannot be taken outside the islands, or from one island to another, or from the islands to the peninsula or vice versa.

The rates quoted on our website offer you our best prices and automatically include the available offers.

You can rent vehicles with EESYAUTO from the age of 21 as well as the possession of a driving license for a minimum of 2 or 3 years. You will find more detailed information on age limitations in our rental conditions.

The settlement and payment of the total rental amount are actually made by charging your credit card upon delivery of the vehicle. In the case of prepaid rates, the rental amount will be billed at the time of booking.

You will receive your invoice by postal mail or by email after the return of the vehicle.

At the bottom of our website you can find the link of our rental conditions.

• Reservation in real time, which means that you directly check the availability of vehicles and an immediate confirmation of the reservation.
• Economic prices and the application of our prepaid offers.
• Transparent pricing settings. We show you at a glance your rental price including all applicable fixed rates.

For rental with EESYAUTO, it is not necessary to book at least in advance since our website reflects the availability of vehicles in real time.

Our reservations are linked to a category of vehicles, not specific vehicles or models. When calculating the rental price we present the possible types of vehicles for each rental country.

Both our website and our newsletter continually inform you about news and special offers. You can check our news and sign up for our newsletter at www.eesydrive.com

You will find all the additional extras available for the group of vehicles selected by you in the third step of your reservation. You can include them in your reservation with a simple click.

In case of an accident, a theft or any technical problem, you can call our telephone attention 871 235 958 or 633139911.

Contact our customer service for any questions or queries you may have. You can call us at 871 235 958 every day from 10:00 a.m. to 8:00 p.m. or send us an email hello (@) eesydrive.com. We will gladly assist you.